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4dep Ativity 1 2 3 Essay

4668 words - 19 pages

Student Name: - Wail Abdelkafi

Enrolment number:- CC1493449

|Unit Title |Developing Yourself as an Effective Human Resources or Learning and Development Practitioner |
|Unit Code |4DEP |
|Level |4 |
|Credit value |4 |
|Assessment ...view middle of the document...

cipd.co.uk/cipd-hr-profession/hr-profession-map/explore-map.aspx ) | |
|Write a report in which you: | |
|briefly summarise the HRPM (i.e. the 2 core professional areas, the remaining professional areas, the bands and the behaviours) |1.1 |
|comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you | |
|consider most essential to your own (or other identified) HR role. | |
| | |
|Activity 2 | |
|With reference to your own (or other identified) HR role, outline how an HR practitioner should ensure the services they provide are | |
|timely and effective. You should include: | |
|understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise | |
|conflicting needs) |2.1 |
|effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each) | |
|effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, |2.2 |
|handling and resolving complaints) | |
| |2.3 |
|Activity 3 | |
|Note: CIPD Associate Membership Criteria can be downloaded at www.cipd.co.uk/ | |
|Membership/transformingmembership/New-membership-criteria/about-associate-member.htm) | |
|Undertake a self-assessment against the CIPD Associate Membership criteria, identifying any areas you need to develop in order to meet | |
|them. ...

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