201 Communication. Level 2 Health And Social Care

1152 words - 5 pages

Jacie Whittaker 
Assignment 201­ Principles of Communication in Adult Social Care Settings 
 
Ai) 
­Visual communication, using signs, photographs and drawing to pass the information on.  
­Verbal communication, sharing of information with someone by speech. 
­Written communication, sending an email to someone or writing in a care plan. 
­Non­Verbal communication, using body language to get across how you feel. 
 
Aii) 
­To find out people’s thought and opinions. 
­To pass on information. 
­To share experiences. 
­To plan something. 
­To ask questions. 
 
Aiii) 
­It is important to observe the reactions of an individual when you are communicating with them 
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It helps prevent mistakes being made and should minimise safeguarding concerns. It also helps 
relieve stress and pressure from one person if everyone works in the same way and 
understands why, making it a nicer more relaxed atmosphere to work in.  
b) 
Good communication has a positive effect on the way a social care worker interact with service 
users and carers because it helps to promote person centered approach, it gives them chance 
to communicate their wants and needs clearly. Knowing they have someone to communicate 
well with can make them more comfortable and more likely to share personal information with 
you. It shows you respect them and treat them equally and should also help towards making 
sure no mistakes are being made.  
c)  
Good communication with other professionals has a positive effect on the way a social care 
worker interacts with other professions because it helps to build a good reputation for yourself 
and the company, organisation you work for. This also give everyone a better understanding of 
each others roles and responsibilities, helping ensure each individual is getting the correct 
support from the correct person straight away, instead of various different people trying to do it 
in various different ways. The support from having good communication can be a great help 
because you have so many other professionals you can ask for help and advice if you are 
struggling with something. 
 
Avi) 
Language barrier­ This can be overcome by looking into a persons care plan before speaking to 
them, making sure you have the correct equipment to help you communicate with them to the 
best of thier ability. i.e, getting an interpriter, or using short sentences, or giving options for them 
to just say YES or NO to. 
 
Visual Impairment­ Communication with someone who is visually impaired can sometimes be 
difficult. This can be overcome by ensuring the person can hear you clearly. Sitting close to 
them so they know where you are and you can engage them in conversation. Also the use of 
brail if the resident can understand it can help overcome the barrier. 
 
Feelings­ If a topic is sensative or embarrassing for a person they can be very withdrawn and 
unwilling to talk about it. This barrier can be overcome by making the person feel comfortable 
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